ABU RACHAEL ODION

Administrative Professional with Data Analysis Expertise

Abuja, NG.

About

Highly versatile and results-driven administrative professional with a proven track record in optimizing office operations, providing comprehensive secretarial support, and leveraging data analysis for informed decision-making. Proficient in advanced Excel, SQL, and Power BI, I excel at streamlining processes and delivering exceptional support that directly contributes to business growth and efficiency.

Work

Omni Digital Media

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Front Desk Officer

Abuja, FCT, Nigeria

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Summary

Managed comprehensive front desk operations and provided critical administrative support, ensuring efficient communication and record-keeping for a digital media firm.

Highlights

Managed front desk operations, including handling 50+ daily phone calls, visitor reception, and client WhatsApp communications, significantly improving client engagement and service response times.

Provided critical administrative support, meticulously preparing and maintaining accurate documents and confidential records, ensuring 100% data integrity and efficient information retrieval.

Served as a primary point of contact, delivering exceptional customer service and support, which enhanced client satisfaction and streamlined inter-departmental communications.

Maintained and operated essential office equipment, ensuring continuous functionality and uninterrupted support for daily business activities.

Hotel Dabras

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Receptionist

Nigeria

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Summary

Facilitated positive guest experiences and efficient hotel operations by managing check-in/check-out processes and addressing guest inquiries.

Highlights

Efficiently managed guest check-in/check-out processes for an average of 30+ daily guests, ensuring seamless transitions and a positive initial impression.

Addressed and resolved diverse guest inquiries promptly and courteously, consistently maintaining a high standard of customer satisfaction.

Cultivated a welcoming and friendly atmosphere for all guests, contributing to positive hotel reviews and enhancing brand reputation.

DHL International Nigeria Ltd.

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Service Point Advisor

Nigeria

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Summary

Managed end-to-end shipment processing and customer transactions, ensuring adherence to security protocols and efficient logistics operations.

Highlights

Processed an average of 50+ shipments daily, strictly adhering to security protocols and accurately managing all customer transactions.

Utilized proprietary DHL software to efficiently track and manage shipments, improving delivery accuracy and providing real-time updates to customers.

Ensured rigorous compliance with all security procedures for international and domestic shipments, mitigating risks and maintaining operational integrity.

Volunteer

Sisters Coordinator

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RCCG

Coordinated activities for the Sisters group within RCCG, fostering community engagement and support.

Highlights

Organized and led multiple community engagement programs and events for 100+ members, fostering strong communal bonds and participation.

Provided mentorship and support, contributing to the personal and spiritual development of group members.

Facilitated effective communication and collaboration among members, ensuring successful execution of all initiatives.

Financial Secretary

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RCCG

Managed financial records and transactions for RCCG, ensuring transparency and accountability.

Highlights

Maintained accurate financial records and managed all incoming and outgoing funds, ensuring 100% transparency and accountability for organizational finances.

Prepared comprehensive financial reports and statements, providing clear insights that supported strategic financial planning.

Implemented efficient financial tracking systems, which improved data accuracy and streamlined reporting processes.

Zonal Financial Secretary

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N.C.C.F

Oversaw zonal financial administration for N.C.C.F, ensuring adherence to financial guidelines and reporting standards.

Highlights

Oversaw financial administration across multiple zones, ensuring strict adherence to financial guidelines and reporting standards.

Compiled and presented detailed zonal financial reports to leadership, facilitating informed decision-making and resource allocation.

Streamlined financial data collection and reporting processes, significantly enhancing efficiency and accuracy.

Financial Secretary

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RCCG FYB'2018

Administered financial records and transactions for RCCG FYB'2018, ensuring fiscal integrity.

Highlights

Managed all financial transactions and maintained meticulous records for the 2018 fiscal year, ensuring compliance and transparency.

Administered budgets and expenditures, optimizing resource allocation for various projects and initiatives.

Provided comprehensive financial oversight and reporting, contributing to the successful achievement of organizational goals.

Education

Ambrose Alli University Ekpoma

Ekpoma, Edo State, Nigeria
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Bsc. Ed. Secretarial Studies

Iddo Community Grammar School

Nigeria
N.E.C.O Certificate

Patabis Computer Training School

Nigeria
Diploma Desktop Publishing

Godliness Kiddies Academy

Nigeria
First School Leaving Certificate

Languages

English

Certificates

Data Analysis & Visualization

3MTT / NITDA

Data Analysis Certification

Ladies in Tech Africa

Capacity Development Skill Empowerment Initiative: Catering

Skills

Excel

SQL

Power BI

Data Analysis

ICT Proficiency

Communication & Writing

Problem Solving

Time Management & Multitasking

Team Collaboration

Desktop Publishing

Customer Service

Administrative Support

Record Keeping

Shipment Tracking

References

Den. Gora Luka

Phone: 07063098813 (from DHL Gwagwalada)

Chief Segun Balogun

Phone: 08063361249 (from JoeSeg Associate)